- When will my order be dispatched?
We aim to dispatch all orders the same day or within 2 business days at the latest.
During peak seasons (e.g., Christmas), dispatch may take slightly longer, but rest assured—we will notify you within 48 hours if any delay occurs.
Every order is carefully packed with love and shipped from one of our four global warehouses:
Australia, USA, Germany, or China, depending on your delivery address.

- How long will my order take to reach me?
We always ship from the nearest warehouse to your location to ensure the fastest delivery time possible.
If your item is out of stock locally, we will fulfill it from the next closest location.

Estimated delivery times:

United States : 3–5 business days (up to 9 during peak periods)

Canada : 3–6 business days

International orders: Please refer to our Shipping Options page for estimated delivery times by country.

- How will I know when my order is shipped?
You will receive a shipping confirmation email with a tracking number as soon as your order has been dispatched.
To avoid any issues, please double-check that your email address is entered correctly at checkout. If you've made an error, let us know immediately at contact@duglam.com

- How can I track my parcel?
You can track your parcel anytime on our website:
Go to the “Track My Order” page in the main menu and enter your order number and email address.
Alternatively, click the tracking link in your shipping confirmation email.

- Can I change my shipping address?
Yes—but only before your order is dispatched.
If you notice a mistake in your shipping address, please email us right away at contact@duglam.com.
Once the parcel is collected by the carrier, address changes must be made directly with the delivery service.
Unfortunately, we cannot take responsibility for parcels lost due to customer error at checkout.

- Do you ship internationally?
Yes, we proudly ship worldwide.
With warehouses across The united states, Australia, Germany, and China, your order will be fulfilled quickly from the closest location whenever possible.

At Duglam®, we believe confidence begins with the perfect fit.

Each of our garments features a unique sizing guide, tailored specifically to the cut and fabric of the piece. You’ll find this guide located right next to the product description on each item’s page.

Tips to Choose Your Best Size:

: Is it stretchy or structured?

: Would you like it fitted or relaxed?

: Compare the size guide to your body measurements or a similar item you already own.

If you're unsure or need specific measurements, our team is always here to help.

Simply reach out to us at contact@duglam.com — we're happy to assist you in finding the right size for your shape and style.

No, you don’t need an account.

You can shop as a guest without any issues. However, creating a account makes your checkout faster and allows you to easily track your orders, save your preferences, and access exclusive offers.

You have 30 days from the date of delivery to request a return or exchange.

To be eligible, items must be:

- Unused and in original condition

- With all tags still attached

- In the original packaging

Please contact us before returning your item to ensure a smooth process. Once approved, you can choose between a refund, exchange, or store credit.

We offer exclusive discount codes for new and returning customers.
- New here? Sign up for our newsletter and receive 10% off your first order.
- Discount codes apply to full-priced items only.
- Only one code can be used per order.
- Codes cannot be combined with bundle deals or sitewide sales.
- Some codes may have expiration dates, so be sure to use them before they expire.
- Enter your discount code at checkout in the “Gift card or discount code” box and click Apply.

At Duglam®, we ship worldwide from the nearest warehouse (Australia, US, Europe, or China).
✅ Fast Shipping: 3–5 business days (AU, US, EU)
✅ Standard Shipping: 5–9 business days
📦 You'll receive a tracking number by email once your order is on the way.
We ensure secure, reliable delivery and keep you updated until your order arrives.

If a product is out of stock, don’t worry — we’ve got you covered.

You can sign up for restock notifications directly on the product page by entering your email.

Make sure to select the size or variant you want before submitting your email.

If the item is restocked, you’ll be the first to know by email.

If the product no longer appears on the website, it may be discontinued — but feel free to contact us at contact@duglam.com to check availability or upcoming restocks.

Once your order ships, you will be sent an auto-email containing tracking information.

To track your order,

- You can click the tracking link in the shipping confirmation email you received.
- If you can't find the confirmation emails in your inbox, there's a good chance it is in your spam folder.
- Or you can click on the link here: TRACKING MY ORDER.

- If you received a damaged or faulty item, please contact us within 7 days of receiving your order.
- Send an email to contact@duglam.com with:
- Your order number
- Clear photos of the item and the issue
- A brief description of the problem
We’ll review your case quickly and arrange for a replacement, refund, or store credit — whichever works best for you. Your satisfaction is our priority.

We accept major credit cards and PayPal. All transactions are securely processed.

Yes, we do.

All orders are covered by shipping insurance. If your item is lost, damaged, or stolen in transit, we’ll make sure it’s replaced —at no extra cost to you.

We want you to shop with confidence, knowing your order is fully protected.