F.A.Q
Fashion & Apparel - FAQ
Orders and Shipping
Q: How do I place an order?
A: Simply browse our collection, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods as indicated at checkout.
Q: How long will it take to receive my order?
A: Delivery times vary based on your location and the shipping method chosen. Standard shipping typically takes 7-14 business days, while expedited shipping options are available for faster delivery.
Q: Do you offer international shipping?
A: Yes, we ship internationally. Please refer to our shipping policy for detailed information on rates and delivery times.
Returns and Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unworn and unwashed items with original tags and packaging. Please visit our returns page for detailed instructions.
Q: How do I return an item?
A: To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with a return authorization and instructions.
Q: Can I exchange an item?
A: Yes, exchanges are available for different sizes or colors. Please contact our customer service team to arrange an exchange.
Products and Sizing
Q: How do I find the right size?
A: Please refer to our size guide available on each product page. If you need further assistance, our customer service team is happy to help.
Q: What if an item is out of stock?
A: If an item is out of stock, you can sign up to be notified when it becomes available again. Simply enter your email address on the product page.
Q: Do you offer custom or personalized items?
A: Currently, we do not offer custom or personalized items. However, we are always updating our collection with new styles and designs.
Account and Billing
Q: How do I create an account?
A: Click on the "Account" link at the top of our website and follow the prompts to create a new account.
Q: How do I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can also track your order by logging into your account and viewing your order history.
Q: How do I update my billing information?
A: Log in to your account, go to the "Account Settings" section, and update your billing information as needed.
Customer Support
Q: How do I contact customer service?
A: You can reach our customer service team via email at support@fashionapparel.com or by phone at (123) 456-7890. We are available Monday through Friday, 9 AM to 6 PM.
Q: What if I have a question that is not listed here?
A: If you have any additional questions, please do not hesitate to contact us. Our customer service team is here to assist you.
Why Choose Duglam®?
