Duglam® - FAQ

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Orders and Shipping

Q: How do I place an order?

A: Simply browse our collection, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods as indicated at checkout.

Q: How long will it take to receive my order?

A: Delivery times vary based on your location and the shipping method chosen. Standard shipping typically takes 7-14 business days, while expedited shipping options are available for faster delivery.

Q: Do you offer international shipping?

A: Yes, we ship internationally. Please refer to our shipping policy for detailed information on rates and delivery times.

Returns and Exchanges

Q: What is your return policy?

A: We offer a 30-day return policy for unworn and unwashed items with original tags and packaging. Please visit our returns page for detailed instructions.

Q: How do I return an item?

A: To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with a return authorization and instructions.

Q: Can I exchange an item?

A: Yes, exchanges are available for different sizes or colors. Please contact our customer service team to arrange an exchange.

Products and Sizing

Q: How do I find the right size?

A: Please refer to our size guide available on each product page. If you need further assistance, our customer service team is happy to help.

Q: What if an item is out of stock?

A: If an item is out of stock, you can sign up to be notified when it becomes available again. Simply enter your email address on the product page.

Q: Do you offer custom or personalized items?

A: Currently, we do not offer custom or personalized items. However, we are always updating our collection with new styles and designs.

Account and Billing

Q: How do I create an account?

A: Click on the "Account" link at the top of our website and follow the prompts to create a new account.

Q: How do I track my order?

A: Once your order has shipped, you will receive a tracking number via email. You can also track your order by logging into your account and viewing your order history.

Q: How do I update my billing information?

A: Log in to your account, go to the "Account Settings" section, and update your billing information as needed.

Customer Support

Q: How do I contact customer service?

A: You can reach our customer service team via email at contact@duglam.com. We are available Monday through Friday, 9 AM to 6 PM.

Q: What if I have a question that is not listed here?

A: If you have any additional questions, please do not hesitate to contact us. Our customer service team is here to assist you.

Why Choose Duglam®?

Express Shipping Worldwide

Enjoy reliable shipping to any destination across the globe. We ensure your order reaches you safely and on time.

100% Safe & Secure Checkout

Shop with confidence knowing that our secure payment gateway protects your transactions. Your security is our priority.

24/7 online support

Our dedicated support team is available around the clock to assist you with any questions

Premium Quality Products

We take pride in offering high-quality products that meet rigorous standards. Experience the best with Duglam®